Booking Conditions & Terms of Services | KOKONO

Contents

Cancellation Policy, Payments, Refunds and Booking Modifications.

We offer different rate plans at KOKONO. The specific policy for your reservation is dependent on the rate selected at the time of booking. Please always make sure to verify the exact cancellation and payment conditions when booking your stay according to the selected rate plan. The amount refunded to you is determined and defined in the booking checkout window, below the total amount.

Repeated Cancellations.

If you repeatedly cancel or attempt to cancel confirmed reservations or purchased subscriptions, we reserve the right to temporarily or permanently suspend or terminate your access to our services and products.

Booking Modifications

Guests are responsible for any booking modifications they agree to make, and agree to pay any additional amounts, fees, or taxes associated with any booking modification.

Any booking modifications are only accepted by written confirmation through our email info@kokono.com.

Payments

KOKONO will collect the full amount determined in the booking checkout window upon checkout, depending on the rate plan available. Further required charges and payment plans are indicated also in the booking checkout window, and are included in the booking confirmation. The guest will be responsible to ensure that the owed booking amount can be collected in full before the payment deadlines are reached, including but not limited to solving payment processing errors from the guests’  side. Charges will be automatically collected according to the confirmed payment schedule. Failure to complete the full payment will result in cancellation of the entire booking. 

Force Majeure

KOKONO shall not be liable for any delay or failure to fulfill any obligation under these booking terms resulting from causes outside the reasonable control of KOKON, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials (“Force Majeure Event”).

Booking through other websites.

You may encounter stricter booking conditions and higher rates on other websites. To ensure you get the best rate and booking conditions possible, book directly on our website or contact us.

Rates, Availability and Rate Conditions

In the event of incorrect rates, rate plans, rate conditions, cancellations policies, or availability, obvious errors and mistakes (including misprints, mistypes and zero rates) are not binding; E.g. if a listing has an average rate of €1